Inspection outcome: Standards met
Last inspection: 11/12/2019
Pharmacy context
This community pharmacy is located along a parade of shops in a market town and it is open across extended hours. It dispenses NHS prescriptions which it receives from several local GP surgeries. It supplies some medicines in multi-compartment compliance packs to help people organise their medicines. It provides Medicines Use Review (MUR) and New Medicine Service (NMS) consultations to help people with their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages its risks well. Its team members make records about dispensing errors and near misses so that they can identify trends and make improvements. The pharmacy keeps the legal records that it needs to and mostly makes sure that these are accurate. The pharmacy’s team members manage people’s personal information well. And they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services. Its team members have the right qualifications for their roles and they complete ongoing training to keep their knowledge up to date. The pharmacy encourages its team members to provide feedback about its processes and procedures.
Principle 3. Premises
The pharmacy provides its services from suitable premises. It has enough space to provide dispense people’s medicines safely. The pharmacy has appropriate security arrangements to protect its premises.
Principle 4. Services, including medicines management
The pharmacy generally manages its services well. It stores its medicines in appropriate conditions, so they are safe for people to use. Its team members take the right actions when they receive information about medicine recalls. They identify higher-risk medicines, so they can provide people with more advice.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities to provide its services. Its team members know how to report maintenance issues, so they can be appropriately managed. The pharmacy team uses up-to-date reference sources when it provides the pharmacy’s services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |