Inspection outcome: Standards met
Last inspection: 10/07/2024
Pharmacy context
This busy community pharmacy is located next to a medical centre. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. And it provides seasonal flu and COVID-19 vaccination services and some other NHS funded services including the Pharmacy First Service. It supplies some medicines in multi-compartment compliance packs to help people take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately manages risks, and it takes steps to improve patient safety. Members of the pharmacy team work to professional standards, and they are clear about their roles and responsibilities. The team members keep people's private information safe. And they complete training, so they know how to protect children and vulnerable adults. The pharmacy generally completes the records that it needs to by law but some of the records are incomplete. This could make it harder to understand what has happened if queries arise.
Principle 2. Staff
Pharmacy team members work well together in a busy environment, and they have the right training and qualifications for the jobs they do. The pharmacy actively encourages its team members to keep their skills up-to-date. And they complete ongoing training to help support their development. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance.
Principle 3. Premises
The pharmacy provides a professional environment for people to receive healthcare services. It has a private consultation room so people can receive services in private and have confidential conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access. The pharmacy team members are helpful and give healthcare advice and support to people in the community. The pharmacy sources, stores, and supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |