Inspection outcome: Standards met
Last inspection: 30/09/2024
Pharmacy context
This community pharmacy is open extended hours and it is situated in a busy supermarket in Coventry. It sells a range of over-the-counter medicines and dispenses prescriptions. The pharmacy offers the NHS Pharmacy First Service, the New Medicine Service, the Hypertension Case-Finding Service, substance misuse service and season flu vaccination service. And it also supplies medicines in multi-compartment compliance packs to some people who need assistance in taking their medicines safely at home.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy has safe and effective working practices. It identifies and manages the risks associated with its services to ensure its services are delivered effectively. Team members record their mistakes so that they can learn and improve from these events. But they could do more to ensure these are reviewed in a timely manner. The pharmacy has procedures to protect people’s confidential information and its team members understand how they can help and support vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage its current workload safely. Its team members work well together and they are supported with on-going training to help keep their skills and knowledge current. And they can provide feedback to help improve the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are kept secure and they are suitable for the services provided. And people visiting the pharmacy can have a conversation with a team member in private if required.
Principle 4. Services, including medicines management
Overall, the pharmacy delivers its services safely and people with diverse needs can access its services. It obtains its medicines from licensed wholesalers and stores them safely. And it has systems in place to ensure concerns about medicines and medical devices are addressed in a timely manner so that people get medicines and medical devices that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And its team members use the equipment and facilities in a way that protects people’s privacy and dignity.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |