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Pharmacy inspections

Inspection reports and learning from inspections

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Anna Pharmacy (1036459)

Inspection outcome: Standards met

Last inspection: 18/05/2021

Pharmacy context

​This is busy pharmacy is part of a small family owned group of pharmacies. It is in a parade of shops on a major roundabout between the centre of Carshalton and Rose Hill in Surrey. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides healthcare advice. It also offers a travel clinic including 'fit to fly' COVID tests. And it delivers medicines in multi-compartment compliance packs to people who can't visit the pharmacy in person.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has up-to-date written instructions which tell its team members how to complete their tasks safely. It has also made suitable adjustments to those instructions to help prevent the spread of COVID-19. Members of its team are clear about their roles and responsibilities. They work to professional standards, identifying and generally managing risks effectively. The pharmacy has adequate insurance in place to help protect people if things do go wrong. The pharmacy manages and protects confidential information well, and it tells people how their private information will be used. Team members also understand how they can help to protect the welfare of vulnerable people. But the pharmacy does not adequately record the mistakes its team members make during the dispensing process. This makes it harder for the pharmacy to show that its team members learn from their mistakes.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are appropriately trained, and work well together. They have a satisfactory understanding of their role and how they can help people with their medicines. They are suitably aware of the risks involved in selling some medicines and know when to involve the pharmacist.

Principle 3. Premises

Standards met

The pharmacy provides a safe and secure environment for people to receive its services. It has made suitable adjustments to its premises to help minimise the spread of COVID-19. But the premises are barely large enough for the current volume of work and the number of people working there.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services which it generally delivers in a safe and effective manner. And people with a range of needs can easily access them. The pharmacy sources, stores and generally manages its medicines safely. Its team members identify people supplied with high-risk medicines so that they can be given extra information they need to take their medicines safely. They do record some of the advice they have given but can’t show that they have regularly reminded some people of the precautions they may need to take. The pharmacy makes sure that all the medicines it supplies are fit for purpose, responding adequately to drug alerts or product recalls. But it doesn’t clearly record what it does about those alerts or recalls. This might make it harder for the pharmacy to show what it has done if a problem arises later on.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is kept clean and suitably maintained. The pharmacy keeps people’s private information safe.

Pharmacy details

398 Green Wrythe Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards