Inspection outcome: Standards met
Last inspection: 17/10/2022
Pharmacy context
This is a locally owned independent pharmacy on the main road opposite Hackbridge railway station. It dispenses people’s prescriptions, sells over-the-counter medicines and offers healthcare advice. It supplies some medicines in multi-compartment compliance aids for people who find it difficult to manage their medicines. It also offers a delivery service to those who can’t visit the pharmacy in person. Most people using the pharmacy’s services live in the local area.
Inspection summary findings
Principle 1. Governance
The pharmacy has up-to-date written instructions which tell its team members how to complete their tasks safely. The pharmacy keeps satisfactory records of any mistakes made during the dispensing process. It also makes sure its team members learn from those mistakes. It has appropriate insurance in place to help protect people if things do go wrong. Members of its team are clear about their roles and responsibilities. They work to professional standards, identifying and generally managing risks effectively. The pharmacy satisfactorily manages and protects people’s confidential information, and it tells them how their information will be used. Team members also understand how they can help to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are either appropriately trained, or on a suitably recognised training course. They work well together, supporting each other. And have a satisfactory understanding of their role and how they can help people with their medicines. They are suitably aware of the risks involved in selling some medicines and know when to involve the pharmacist.
Principle 3. Premises
The pharmacy’s premises are clean, bright and very modern-looking. The pharmacy provides a safe, secure and very professional environment for people to receive its services
Principle 4. Services, including medicines management
The pharmacy provides a variety of services which it delivers in a safe and effective manner. And people with a range of needs can easily access them. The pharmacy keeps satisfactory records, including when it has given people advice about their medicines. It sources, stores and manages its medicines safely. It has a well-organised compliance aid service with suitable records keeping track of each one. The pharmacy makes sure that all the medicines it supplies are fit for purpose, responding satisfactorily to drug alerts or product recalls.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is kept clean and suitably maintained. The pharmacy keeps people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |