Andrews Chemists (1032357)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards and identify and manage risks effectively. The pharmacy’s team members discuss mistakes they make during the dispensing process. They sometimes log them. They try to learn from these to avoid problems being repeated. The pharmacy keeps its records up to date and these show that it is providing safe services. Its team members also understand how they can help to protect the welfare of vulnerable people. The pharmacy manages tells people how their private information will be used. Confidential waste is managed adequately.

Principle 2. Staff

The pharmacy has enough staff to provide safe services. Its staffing rotas enable it to have good handover arrangements and effective staff communication. Informal training is provided, and staff find this useful to help keep their skills and knowledge up to date.

Principle 3. Premises

The premises are clean and provide a safe, secure and professional environment for people to receive healthcare.

Principle 4. Services, including medicines management

The pharmacy’s working practices are safe and effective, and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support. But people taking higher-risk medicines may not always receive all the advice they need to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy generally has the right equipment for its services.