Anderson Chemist (1038589)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy identifies and manages risks adequately. Its team members understand how to keep people’s private information safe and raise concerns to protect the wellbeing of vulnerable people. But the pharmacy's written procedures are not up to date, which means team members may not always work effectively. And they do not always record their mistakes, so they may miss some opportunities to learn and improve. The pharmacy keeps the records it needs to by law, but information is sometimes missing or inaccurate, so team members may not always be able to show what has happened in the event of a query.

Principle 2. Staff

Pharmacy team members feel comfortable raising concerns and providing feedback on pharmacy services, and they work in an open environment. But the pharmacy does not have a structured approach to training, so it may not always be able to show how team members keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy is appropriately maintained and provides a suitable environment for the delivery of healthcare services. It has a consultation room so people can speak to members of the pharmacy team in private.

Principle 4. Services, including medicines management

The pharmacy’s services are suitably managed so that people receive appropriate care. But it does not always identify people taking higher risk medicines, so the team may miss opportunities to provide them with further counselling and advice. The pharmacy gets its medicines from licensed suppliers and team members compete some checks to help make sure that medicines are in suitable condition and fit for supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. Team members suitably maintain the equipment and use it in a way that protects people’s privacy.