Inspection outcome: Standards met
Last inspection: 15/01/2020
Pharmacy context
This is an independent, family run community pharmacy. It is on a busy main road running through a residential area of Northolt. As well as the NHS Essential Services, the pharmacy supplies methadone to substance misuse clients. It also provides Medicines Use Reviews (MURs), New Medicines Service (NMS), a delivery service and supplies medicines in multi-compartment compliance packs for people living in the local community. The pharmacy also has a prescription delivery service for the housebound.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep people’s information safe. Team members discuss any mistakes they make, and they share information on what could go wrong to help reduce the chance of making mistakes in future.
Principle 2. Staff
The pharmacy team has a good level of highly trained and skilled individuals. It manages the workload safely and effectively. And team members work well together. They are
able to raise concerns and make suggestions to improve the quality of its
services.
Principle 3. Premises
The pharmacy’s premises were tidy, organised and clean. They provide a safe, secure environment for people to receive healthcare services.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively and makes them available to everyone. It manages its medicines safely and effectively and gives people the advice they need to help them take their medicines properly. The pharmacy is good at helping people to benefit from their medicines. The pharmacy’s team members check stocks of medicines regularly to make sure they are in date and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities for the services it provides. In general, it uses its facilities and equipment to keep people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |