Allied Pharmacy Tennant Street (1126088)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. They consistently record and learn from these. The pharmacy provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The pharmacy generally keeps all the records as required by law, in compliance with standards and procedures.

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy encourages the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy provides feedback to team members on their performance. So, they can identify areas to develop their career. The team members share information and learning to improve their performance and skills. They support each other in their day-to-day work. And they feel comfortable raising any concerns they have and can make improvements. They work together to support the safe and efficient delivery of the pharmacy services.

Principle 3. Premises

The pharmacy is clean and secure. The premises are well maintained and offer a professional environment for the delivery of the pharmacy’s services. People can have private conversations with a pharmacist or team member in the consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.