Inspection outcome: Standards met
Last inspection: 18/07/2019
Pharmacy context
The pharmacy is located in a suburb of Exeter. It is adjacent to two busy GP practices. The pharmacy dispenses NHS and private prescriptions. It supplies medicines in multi-compartment devices for people to use in their own homes. The pharmacy offers advice on the management of minor illnesses and long-term conditions.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risk well. Team members record their errors and review them, generating clear actions to improve safety. They learn from their mistakes and make changes to stop them from happening again. The pharmacy has written procedures in place for the work it does. The pharmacy asks people for their views and acts well on the feedback. The pharmacy has adequate insurance to cover its services. The pharmacy keeps the records required by law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people and take quick action to provide support as needed.
Principle 2. Staff
The pharmacy has enough staff. Team members are well trained for their roles and they keep their skills and knowledge up to date. They receive protected time to learn and are supported in their development. Team members suggest and makes changes to improve their services. They communicate well with each other.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy is accessible and advertises its services well. Medicines are supplied safely and the pharmacy gives additional advice to people receiving high-risk medicines. It makes a record of this advice to show that it has been given. The pharmacy obtains its medicines from reputable suppliers. They are stored securely and regularly checked that they are still suitable for supply. The pharmacy has made the appropriate changes to allow it to identify falsified medicines. The pharmacy deals with medicines returned by people appropriately. But it does not always remove people names from returned medicines which may lead to breaches of confidentiality.
Principle 5. Equipment and facilities
The pharmacy uses a range of appropriate equipment and facilities to provide its services. It keeps these clean and well maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |