Allendale Pharmacy (1035856)

Inspection summary findings

Principle 1. Governance

The pharmacy’s written procedures help team members to manage risk and provide services safely and effectively. Team members record mistakes made during the dispensing process to help learn from them and they take steps to help prevent the same mistake from happening again. They keep the records required by law and mostly complete these correctly. They keep people’s private information secure. And they suitably respond to concerns for the welfare for vulnerable adults and children.

Principle 2. Staff

The pharmacy has enough competent team members to help manage the workload and provide services safely. Those in training are appropriately supervised by the pharmacists to ensure they are supported in their training. Team members generally respond to requests for the sales of medicines well to support people with their healthcare needs.

Principle 3. Premises

The pharmacy premises are clean, secure and suitable for the services it provides. It has appropriate facilities for people requiring privacy when accessing services.

Principle 4. Services, including medicines management

The pharmacy manages the delivery of its services appropriately. Team members complete checks on medicines to ensure they remain fit for supply. They provide people with the relevant information to take their medicines safely. They have a suitable process for responding to alerts about the safety of medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.