Inspection outcome: Standards met
Last inspection: 18/07/2023
Pharmacy context
The pharmacy is on a parade of shops in a residential area in the city of Aberdeen. Its main services include dispensing of NHS prescriptions, and it dispenses some medicines in multi-compartment compliance packs to help people take their medicines properly. Team members advise on minor ailments and medicines use. And they deliver the NHS Pharmacy First service.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately manages the risks associated with the services it provides for people. Its complete set of written procedures help the team carry out tasks consistently and safely. And team members suggest ideas to improve the written procedures. They record and learn from the mistakes they make when dispensing. And they keep the records they need to by law. Team members have knowledge and experience to help support vulnerable people. And they work well together to protect people's welfare.
Principle 2. Staff
The pharmacy has sufficient team members with the right qualifications and knowledge to manage its workload and provide its services. And it suitably reviews its staffing profile following changes in workload. The pharmacy supports its team members to complete appropriate training for their role and keep their skills up to date. They work well together and communicate effectively. And they are comfortable providing feedback and raising concerns should they need to.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and are appropriately maintained. It has a suitable consultation room where people can have a confidential conversation with a pharmacy team member.
Principle 4. Services, including medicines management
The pharmacy provides a range of services that supports local people's health needs. It manages it services well and they are generally accessible to people. The pharmacy receives its medicines from reputable sources and stores them appropriately. The team carries out checks to help ensure medicines are safe to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |