Inspection outcome: Standards met
Last inspection: 27/08/2020
This is a community pharmacy in the eastern suburbs of the city of Bristol. It is interconnected with a surgery. A wide variety of people visit the pharmacy. The pharmacy team members dispense prescriptions, sell over-the-counter medicines and give advice. They also supply some medicines in multi-compartment compliance packs to help vulnerable people in their own homes to take their medicines. The pharmacy offers Medicines Use Reviews (MURs), the New Medicine Service (NMS) and the Community Pharmacy Consultation Service (CPCS). This inspection was carried out during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. It has made some changes to reduce the risk of transmission of coronavirus. The pharmacy is appropriately insured to protect people if things go wrong. It mainly keeps the required records. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage their workload safely. The team members are flexible and generally cover holidays and sickness. The pharmacy team are comfortable about providing feedback to their manager. They are given updates about COVID-19 but are doing little other ongoing learning. So, their knowledge and skills may not be up to date.
Principle 3. Premises
The pharmacy generally looks professional and is suitable for the services it offers. The premises are thoroughly cleaned to reduce the likelihood of transmission of coronavirus. The pharmacy signposts its consultation room so it is clear to people that there is somewhere private to talk.
Principle 4. Services, including medicines management
Everyone can access the services the pharmacy offers. It manages its services effectively to make sure that they are delivered safely. The team members make sure that people have the information they need to use their medicines properly. They intervene if they are worried about anyone. The pharmacy gets its medicines from appropriate sources and stores them safely. The pharmacy makes sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy generally has the appropriate equipment and facilities for the services it provides. And, the team members make sure that it is clean and fit-for-purpose. The pharmacy has taken some action to reduce the spread of coronavirus but these measures could be more robust.
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What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|