Inspection outcome: Standards met
Last inspection: 23/09/2020
Pharmacy context
This community pharmacy is in the same building as a modern health centre on the Western Community Hospital site in Southampton. The pharmacy dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. It also supplies some medicines in multi-compartment compliance aids (blister packs) for people who may have difficulty managing their medicines.
Inspection summary findings
Principle 1. Governance
People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and generally manage risks appropriately, especially those related to the virus. They understand their role in protecting vulnerable people, and they keep people’s private information safe. The pharmacy has appropriate insurance to protect people if things do go wrong. It keeps all of the records it needs to by law. But it is not always doing enough to show that it is keeping its written procedures up to date. Nor are its team members consistently recording all of their mistakes in order to learn from them.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely, they support one another and appear to work well together. Team members are satisfactorily trained and carry out their tasks effectively.
Principle 3. Premises
The pharmacy’s premises provide a satisfactory environment for people to receive its services. It has made sensible adjustments to help keep people safe during the pandemic. It keeps them suitably clean and secure so that people can safely use its services. But they could do more to keep the pharmacy tidy at all times.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, so that people with a range of needs can access them safely. The pharmacy sources, stores and generally manages its medicines safely so that the medicines it supplies should be fit for purpose. It responds adequately to drug alerts or product recalls so that people only get medicines or devices which are safe for them to take. But it doesn’t always do enough to make sure that its records show what checks have been made when supplying people with high-risk medicines.
Principle 5. Equipment and facilities
The pharmacy has suitable equipment for the range of services it provides. And it makes sure that its equipment is properly maintained. It takes sensible precautions so that people can safely use it facilities when accessing its services. It also uses its facilities and equipment appropriately to keep people’s private information safe.
Pharmacy details
The Adelaide Health Centre
Western Community Hospital
William Macleod Way
SOUTHAMPTON
SO164XE
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |