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Pharmacy inspections

Inspection reports and learning from inspections

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Addiscombe Pharmacy (1121245)

Inspection outcome: Standards met

Last inspection: 04/01/2023

Pharmacy context

This is an NHS community pharmacy on a row of shops in Addiscombe. The pharmacy opens six days a week. It sells over-the-counter medicines and some health and beauty products. It dispenses people’s prescriptions. And it delivers medicines to people who can’t attend its premises in person. The pharmacy provides multi-compartment compliance packs (compliance packs) to a few people who need help managing their medicines. It delivers the Community Pharmacist Consultation Scheme (CPCS) to help people who have a minor illness or need an urgent supply of a medicine. Its team can check a person’s blood pressure. And people can get their coronavirus (COVID-19) vaccination and flu vaccination (jab) at the pharmacy too.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy appropriately manages its risks. It has written instructions to help its team members work safely. It mostly keeps the records it needs to by law. It has appropriate insurance to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy talk to each other about the mistakes they make to try and stop the same sort of things happening again. They can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. And they understand their role in protecting people who may be at risk.

Principle 2. Staff

Standards met

The pharmacy has just enough people in its team to deliver safe and effective care. But team members are sometimes so busy they struggle to do all the things they are asked to do. Members of the pharmacy team do the right training for their roles. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. And they know how to raise a concern if they have one.

Principle 3. Premises

Good practice

The pharmacy is bright, clean, modern and tidy. It provides a safe, secure and professional environment for people to receive healthcare in. It’s well designed to meet the needs of the people who use it, and to make sure they can receive services in private when they need to.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services that people can access easily. Its working practices are safe and effective. And it keeps appropriate records for its vaccination service to show that it has given the right vaccine to the right person. The pharmacy gets its medicines from reputable sources. And it stores most of them appropriately and securely. Members of the pharmacy team are friendly and helpful. They dispose of people’s unwanted medicines properly. And they usually carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. And it uses its equipment to help protect people’s personal information.

Pharmacy details

331 Lower Addiscombe Road
CROYDON
CR06RF
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards