Inspection outcome: Standards met
Last inspection: 02/12/2024
Pharmacy context
This busy community pharmacy is located on a main road next to a medical centre. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. And it provides a seasonal flu vaccination service and some other NHS funded services including the Pharmacy First Service. It supplies a large number of medicines in multi-compartment compliance packs to help people take their medicines at the right time. The pharmacy opens early in the morning and closes late in the evening. The pharmacy increased in size around six months ago by adding the building next door. The pharmacy was then registered as a new premises.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks, and it takes steps to improve patient safety. The team members keep people's private information safe. And the pharmacists complete training so they know how to protect children and vulnerable adults. The team keep the records required by law, but some details are missing, which could make it harder to understand what has happened if queries arise.
Principle 2. Staff
The pharmacy has enough staff to manage its workload and they complete the essential training they need to do their jobs. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance. But ongoing training does not happen regularly, and it is not well organised, so the team’s knowledge may not always be fully up to date.
Principle 3. Premises
The pharmacy provides a suitable environment for people to receive healthcare services. It has a private consultation room so people can receive services and have confidential conversations with members of the pharmacy team in private.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access. It gets its medicines from licensed suppliers, and it carries out some checks to ensure medicines are in good condition and suitable to supply. The pharmacy team could manage its compliance pack service more effectively, including keeping better records and audit trails to ensure people receive their medicines safely.
Principle 5. Equipment and facilities
Pharmacy team members have access to the equipment and facilities they need for the services they provide. But they could do more to make sure that all the equipment they use is accurate and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |