Inspection outcome: Standards met
Last inspection: 27/02/2020
Pharmacy context
This is a community pharmacy located at the end of a parade of shops in Coventry, West Midlands. The pharmacy dispenses NHS and private prescriptions. It offers Medicines Use Reviews (MURs), the New Medicine Service (NMS), seasonal flu and travel vaccinations. And it supplies multi-compartment compliance packs to people if they find it difficult to take their medicines on time.
Inspection summary findings
Principle 1. Governance
The pharmacy largely identifies and manages risks appropriately. It protects people’s private information in a suitable manner. The pharmacy’s team members record the mistakes that happen during the dispensing process. They learn from them. But as the pharmacy does not formally review or record its internal mistakes, this makes it harder for team members to spot patterns and help prevent the same things happening again. And, although the pharmacy adequately maintains most of the records that it needs to, it has missing details in a few of its records. This could mean that the team may not have enough information available if problems or queries arise in the future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team understand their roles and responsibilities. The pharmacy now ensures that all its team members are undertaking appropriate training for their roles.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment to deliver its services. The pharmacy is modern, clean and professional in appearance. And it provides plenty of space for the pharmacy’s activities to take place safely.
Principle 4. Services, including medicines management
The pharmacy provides its services in a safe and effective manner. This includes ensuring its services are easily accessible to everyone. The pharmacy’s team members seek healthier outcomes for people. And they take extra care for people prescribed higher-risk medicines. This helps ensure that people can take their medicines safely. The pharmacy obtains its medicines from reputable sources. It manages and stores them appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities it needs to provide its services safely. Its equipment helps to protect the privacy of people.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |