Inspection outcome: Standards met
Last inspection: 26/04/2023
Pharmacy context
The pharmacy is in a mainly residential area of Luton. It dispenses NHS and private prescriptions and provides health advice. Services provided by the pharmacy include delivery, supervised consumption, Community Pharmacist Consultation Service (CPCS), delivery, discharge medicines service (DMS), new medicines service (NMS), blood pressure case‐finding, travel vaccinations, seasonal flu and COVID-19 vaccination services. The pharmacy supplies medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The pharmacy team members follow suitable written procedures, which are reviewed regularly to make sure they are up to date and reflect current practice. Members of the pharmacy team make sure people have the information they need to help them use their medicines safely. They keep the records they need to by law. The pharmacy team understands how to protect people’s private information. And its members know how to raise a concern to safeguard vulnerable people.
Principle 2. Staff
The pharmacy team works well together to manage the workload. Team members are well supported in undertaking ongoing training to keep their knowledge and skills up to date. They are comfortable about providing feedback about services to the pharmacist and they know how to raise concerns.
Principle 3. Premises
The pharmacy’s premises are clean, secure and suitable for the provision of healthcare. The pharmacy protects people’s private information and keeps its medicines safe when it is closed.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people with different needs and its working practices are safe and effective. It gets its medicines from reputable sources and stores them securely at the right temperature to make sure they are fit for purpose and safe to use. The pharmacy team knows what to do when medicines have to be returned to the suppliers. Members of the team give suitable advice to people about where they can get other support. They make sure that people have all the information they need so that they can use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy keeps people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |