Inspection outcome: Standards met
Last inspection: 22/02/2024
Pharmacy context
The pharmacy is on the High Street in Berkhamsted, Hertfordshire. It sells medicines over the counter and provides health advice. The pharmacy dispenses private and NHS prescriptions. It supplies medicines in multi‐compartment compliance packs for people who have difficulty managing their medicines. Its other services include delivery, blood pressure case‐finding, seasonal flu and travel vaccination and Pharmacy First.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. It has suitable written instructions which members of the team follow to manage the risks associated with providing pharmacy services. Team members learn from their mistakes and take action to prevent the same thing happening again. The pharmacy keeps the records it needs to by law to show it supplies its medicines and services safely. Members of the pharmacy team protect people’s private information, and they understand their role in safeguarding the welfare of vulnerable people.
Principle 2. Staff
The pharmacy’s team members are qualified or in training for the roles they have. Members of the team work well together to manage their workload. They can provide feedback and know how to raise concerns relating to the pharmacy's services.
Principle 3. Premises
The pharmacy's premises are bright, clean and secure and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed to protect people's private information and to keep its medicines stock safe. People can have a private conversation with a team member in the consultation room.
Principle 4. Services, including medicines management
The pharmacy and its services are easily accessible to people with a variety of needs. And it generally provides its services safely and effectively. The pharmacy obtains its medicines from reputable sources so that they are fit for purpose. It stores them securely at the right temperature to help make sure they are safe to use. People are provided with the information they need to use their medicines properly. The pharmacy team members respond to medicine alerts and recalls to ensure people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |