Acorn Pharmacy (1040637)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks well. It has written procedures for team members to follow to ensure they carry out tasks safely. Team members try to learn from the mistakes they make during the dispensing process. They complete all necessary records required by law. And team members understand how to protect people’s privacy and can explain their role in safeguarding vulnerable people.

Principle 2. Staff

There is a culture of openness and honesty within the team. Team members work well together and have completed relevant accredited training to carry out their roles safely. There are enough team members to manage the workload in the pharmacy. And team members feel comfortable about raising any concerns or providing feedback if needed.

Principle 3. Premises

The pharmacy is secure and generally projects a professional appearance to people using its services. Team members ensure the pharmacy is kept clean. And it has a suitable consultation room for people to have a private conversation if needed.

Principle 4. Services, including medicines management

The pharmacy makes its services accessible to people with different needs. And it generally manages its services safely. It obtains medicines from reputable wholesalers and ensures they are stored appropriately. And it actions drug alerts in a timely manner to ensure people receive medicines which are suitable for use. Team members do not always highlight prescriptions for higher-risk medicines so they may be missing opportunities to provide additional information to people taking these medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide services safely. All equipment is maintained appropriately, and it is used in a way to ensure people’s privacy is protected.