Inspection outcome: Standards met
Last inspection: 20/02/2024
Pharmacy context
This is a distance selling pharmacy which people access using it's website www.acerpharmacy.com. It is situated near to the town centre of Thornton-Cleveleys, on the Wyre coastline in Lancashire. The pharmacy dispenses NHS prescriptions and private prescriptions. Medicines dispensed against NHS prescriptions are mostly supplied in multi-compartment compliance packs to help people take their medicines at the right time. The pharmacy offers medicine deliveries across the UK, but most of the prescriptions are dispensed for patients within the local area. A prescribing service is advertised on the website but is no longer being provided by the pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy team follows written procedures, and this helps them to maintain the safety and effectiveness of the pharmacy's services. Members of the team understand how to keep people's information safe. They discuss mistakes when they occur so that they can learn from them. But they do not keep a record of the mistakes to review them. So, they may miss some learning opportunities.
Principle 2. Staff
There are enough team members to manage the pharmacy's workload and they are appropriately trained for the jobs they do. But members of the team do not complete ongoing training. So, they may not always keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises are suitable for the services provided but could be improved to enable a more efficient work environment. And the pharmacy website contains enough information to inform people about who is providing the service.
Principle 4. Services, including medicines management
The pharmacy's services are easy for people to access. And it generally manages them effectively. It obtains its stock medicines from recognised sources. But it does not always provide advice when it supplies people with higher-risk medicines. And it doesn't check whether people are being properly monitored. So, the pharmacy team does not always have assurance that people are using their medicines safely.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |