Accrington Pharmacy (1033064)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably manages the risks associated with the services it provides to people. It generally maintains the records it needs to by law and keeps people’s private information safe. The team members openly discuss and share details of any mistakes made while dispensing so they can learn from each other and prevent similar mistakes from happening again. They understand when and how they can escalate any concerns they may have to help protect the wellbeing of vulnerable people.

Principle 2. Staff

The pharmacy’s team members have the qualifications and skills to suitably provide the pharmacy's services. The team is of a sufficient size to ensure the workload is managed well. The pharmacy encourages its team members to discuss their personal development and they regularly talk about and implement ideas that help them deliver pharmacy services more efficiently.

Principle 3. Premises

The pharmacy is kept clean, tidy, secure and is well maintained. It has two sound-proofed rooms where people can have private conversations with the pharmacy’s team members.

Principle 4. Services, including medicines management

The pharmacy makes its services accessible to people and it manages them appropriately. It sources and stores its medicines properly and completes some checks to make sure they aren’t expired. It takes the right action in response to safety alerts to make sure that people get medicines and devices that are safe to use. But it doesn't always record what action it has taken. And this could make it harder for the pharmacy to show what it has done in response if there was a future query.

Principle 5. Equipment and facilities

The pharmacy’s equipment is clean and suitable for the services it provides. The pharmacy uses its equipment appropriately to protect people's confidentiality.