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Pharmacy inspections

Inspection reports and learning from inspections

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Abbotswell Pharmacy (1041591)

Inspection outcome: Standards met

Last inspection: 21/09/2020

Pharmacy context

This is a community pharmacy beside other shops in a residential area of the city. It dispenses NHS prescriptions including supplying medicines in multi‐compartment compliance packs. The pharmacy offers a repeat prescription collection service and delivery service for multi‐compartment compliance packs. It also provides substance misuse services, a smoking cessation service and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use and supplies a range of over‐the-counter medicines. The pharmacist owner works full‐time in the pharmacy. This pharmacy was visited during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team members follow written processes for the pharmacy’s services to ensure they provide them safely. The pharmacy has made suitable changes to its procedures to help reduce the risks to people during the pandemic. The pharmacy keeps all the records that it needs to by law and keeps people’s private information safe. Team members know who to contact if they have concerns about vulnerable people. They record some mistakes to learn from them, but don’t review these regularly to identify common themes. So, they could be missing some learning opportunities.

Principle 2. Staff

Standards met

The pharmacy has enough team members either trained or completing appropriate training, to provide safe services. They can make decisions within their competence to help people. Inexperienced team members are adequately supported and know how to raise concerns or seek guidance if required. The pharmacy does not always set aside time for team members to continue their learning so they may find it difficult to keep their knowledge up to date. Team members know how to raise concerns if they have any.

Principle 3. Premises

Standards met

The premises are suitable for the pharmacy’s services. The pharmacy has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

Standards met

The pharmacy helps people to readily access its services. It provides safe services. Team members support people by providing them with information and advice to help them use their medicines safely. And they provide extra written advice to people taking higher-risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Team members know what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs for the delivery of its services. It looks after its equipment.

Pharmacy details

2 Abbotswell Crescent

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards