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Pharmacy inspections

Inspection reports and learning from inspections

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Abbotswell Pharmacy (1041591)

Inspection outcome: Standards not all met

Last inspection: 11/10/2019

Improvement action plan


Pharmacy context

This is a community pharmacy beside other shops in a residential area of a city. It dispenses NHS prescriptions including supplying medicines in multi-compartmental compliance packs. The pharmacy offers a repeat prescription collection service and delivery service for multi-compartmental compliance packs. It also provides substance misuse services, a smoking cessation service and dispenses private prescriptions.The pharmacy team advises on minor ailments and medicines’ use and supplies a range of over-the-counter medicines. The pharmacist owner works full-time in the pharmacy.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy team members do not follow processes so there is a risk of mistakes. The pharmacy does not record mistakes, so the team is missing learning opportunities. And untrained team members are delivering pharmacy services. The pharmacy keeps most of the records it should. But it does not record all the detail required. And it does not audit records. It keeps people’s information safe. Pharmacy team members do not know how to safeguard vulnerable people.

Principle 2. Staff

Standards not all met

The pharmacy does not have enough trained team members to safely deliver pharmacy services. And it does not register team members for courses to enable them to undertake some tasks. And it does not provide material or time at work to maintain skills. The pharmacy does not have a culture of learning. It has not improved services since unmet standards were identified a few years previously.

Principle 3. Premises

Standards met

The premises are suitable for the pharmacy’s services. The pharmacist sometimes uses a private room for conversations with people. Other people cannot overhear these conversations. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

Standards not all met

The pharmacy helps people to ensure they can all use its services. The pharmacy does not always provide safe services.  This is due to untrained team members dispensing. And not using tools to make dispensing safe. People’s identities are not confirmed when medicines are supplied. And up-to-date versions of patient group directions (NHS services) are not readily available. The pharmacy gets medicines from reliable sources. But it does not always store them appropriately or legally.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs for the delivery of its services. It looks after equipment.

Pharmacy details

2 Abbotswell Crescent

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.