Inspection outcome: Standards met
Last inspection: 26/08/2020
Pharmacy context
A community pharmacy set on a row of shops in Isleworth. The pharmacy opens six days a week. And most people who use it live nearby. The pharmacy sells a range of over-the-counter (OTC) medicines. And it dispenses people’s prescriptions too. The pharmacy can supply the morning-after pill for free to some people. It offers substance misuse treatments and a needle exchange service. It supplies medicines in multi-compartment compliance packs (compliance packs) to help people take their medicines. And it delivers medicines to a few people who have difficulty in leaving their homes. This inspection took place during the coronavirus (COVID-19) pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages its risks appropriately. And it has written procedures to help make sure its team works safely. The pharmacy keeps most of the records it needs to. And it has adequate insurance to help protect people if things do go wrong. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They review the mistakes they make. So, they can try to stop them happening again. They understand their role in protecting vulnerable people. And they keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough people in its team. Members of the pharmacy team can keep their skills and knowledge up to date. So, they can deliver safe and effective care. They use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one.
Principle 3. Premises
The pharmacy provides a suitable and secure environment for people to receive healthcare. But its team don’t always have the space they need to work in when it’s busy. The pharmacy has a room where people can have private conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy tries to help people access its services. Its working practices are generally safe and effective. And its team is helpful. The pharmacy gets its medicines from reputable sources. And it mostly stores them appropriately and securely. Members of the pharmacy team generally carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. The pharmacy team disposes of most people’s waste medicines properly too.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is kept clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |