Inspection outcome: Standards not all met
Last inspection: 25/11/2019Improvement action plan
An independent pharmacy located in a parade of shops in Isleworth. The pharmacy dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy also provides Medicines Use Reviews (MURs), a New Medicine Service (NMS), multicompartment compliance aids for patients in their own homes, substance misuse and sexual health services and a delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy is not working in a sufficiently safe manner. As a result, it is unable to satisfactorily manage all the risks associated with its services. It does not record all its near misses or errors, so it may be missing opportunities to prevent similar mistakes happening again in the future. The pharmacy does not keep all records it is required to by law. This may make it harder to easily detect and correct any discrepancies. Its team members understand their role in protecting vulnerable people, and they generally keep people’s private information safe
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members have access to training materials to ensure that they have the skills they need. Pharmacy team members make decisions and use their professional judgement to help people.
Principle 3. Premises
The pharmacy’s premises are cluttered and untidy which increases the risk of mistakes happening. Pharmacy team members use a private room for some of its services and for sensitive conversations with people. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy cannot give adequate assurance that all its medicines are safe for people to take. Although it gets its medicines from reputable sources, it does not satisfactorily record the temperatures of both of its fridges. But the pharmacy does ensure that its services are accessible to people with different needs.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services safely. These are clean and fit for purpose.
55 South Street
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.