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Pharmacy inspections

Inspection reports and learning from inspections

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A Procter & Son Ltd. (1036255)

Inspection outcome: Standards met

Last inspection: 09/05/2019

Pharmacy context

This is a Healthy Living Pharmacy (HLP) located in Polegate High Street. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy also dispenses some medicines in multi-compartment compliance aids (MDS trays or blister packs) for those who may have difficulty managing their medicines. Services include Medicines Use Reviews (MURs) and home deliveries.

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing most risks effectively. The pharmacy generally logs the mistakes it makes during the dispensing process, but it does not regularly review or reflect upon them. So, it may be missing opportunities to learn from them and take action to avoid problems being repeated. The pharmacy has written instructions which tell staff how to complete tasks safely. But the team members have not signed to say that they have read the latest version, so they may not be following the most up-to-date procedures. The pharmacy manages and protects confidential information well, and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained, and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

Standards met

The pharmacy provides a safe, secure and professional environment for people to receive its services.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It takes steps to identify people supplied with some high-risk medicines so that they can be given extra information they need to take their medicines safely. But they may be missing opportunities to help people with other high-risk medicines. The pharmacy responds well to drug alerts or product recalls to make sure people only get medicines or devices which are safe. It keeps a record of the checks it makes to keep people safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy keeps people’s private information safe.

Pharmacy details

69 High Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards