Inspection outcome: Standards met
Last inspection: 09/02/2022
Pharmacy context
This is an internet pharmacy in a residential area of Harrow, Greater London. The pharmacy provides its services from a distance and is closed to the public. It dispenses NHS prescriptions, delivers medicines to people’s homes and supplies multi-compartment compliance packs to people if they find it difficult to take their medicines on time. The pharmacy also has an online website where people can sign up to its services. This inspection was undertaken during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy is operating safely. It has appropriate systems in place to identify and manage the risks associated with its services. The pharmacist regularly monitors the safety of the pharmacy’s services. He records and learns from any mistakes made during the dispensing process. The pharmacy suitably protects people’s private information. And it maintains its records as it should.
Principle 2. Staff
The pharmacy has enough staff to dispense medicines safely. It has contingency arrangements in place. And the pharmacist keeps his knowledge and skills up to date.
Principle 3. Premises
The pharmacy premises are suitable to provide healthcare services. It is kept appropriately clean. And it has adequate space to provide its services.
Principle 4. Services, including medicines management
The pharmacy has organised processes in place. It obtains its medicines from reputable sources and stores as well as manages its medicines appropriately. And it supplies medicines inside multi-compartment compliance packs safely. But the pharmacy doesn't always make all the relevant checks for people who receive higher-risk medicines. This limits its ability to show that people are provided with appropriate advice when supplying these medicines.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. And its equipment ensures people’s private information is secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |