Pharmacare (9012877) - Improvement action plan

The pharmacy cannot demonstrate that it has carried out a thorough due diligence process when working with a third-party prescribing service to help make sure the prescribing of higher risk medicines is safe and appropriate. For example, it has no assurances that the information people provide to the prescribing service is accurate or that people have ongoing monitoring once treatment has been initiated.

Review current risk assessments procedures in place to achieve full compliance with Principle 1 of the professional standards for registered pharmacies. This will require implementing strengthened and clearly defined governance arrangements with third-party clinical service providers to ensure the health, safety, and wellbeing of patients and the public are consistently protected.