Better Health Pharmacy (9012721) - Improvement action plan

The pharmacy cannot demonstrate that it has a system to receive and deal with any drug alerts or recalls. This increases the risk that people receive a medicine or medical device that is not suitable to use.

Pharmacy has registered for MHRA and GOV.UK safety communications, including Field Safety Notices, National Patient Safety Alerts, Device Safety Information and MHRA Safety Roundup. We will check alerts through the day via emails as well as making check-ups one the website every other day. A documented process has been implemented to review alerts promptly and take appropriate action. A Medication Recall Checklist has been introduced to record assessment of alerts, stock checks, quarantine procedures, patient notification and completion of actions taken