| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy provides services at a distance, such as weight loss medicines authorised by a patient group direction (PGD). It has considered some of the risks associated with the service, such as verifying information using NHS records. But it has not identified all of the risks or recorded them in a risk assessment. So the pharmacy is unable to demonstrate how it controls the risks in order to provide this service safely. |
Risk Assessment to be completed. |
12/08/2025 | |
| 1.1 | The pharmacy sells Pharmacy Only medicines at a distance via its website. It has put some controls in place such as restricting the amount of medicines a person can purchase in a specific timeframe. But it has not maintained a full risk assessment for the service or for each medicine sold. So the pharmacy is unable to demonstrate all of the risks associated with selling medicines in this manner have been considered and addressed. |
Risk Assessment to be completed. |
12/08/2025 | |
| 1.2 | The pharmacy has not completed an audit of its services. This makes it difficult to demonstrate that its processes are effective. And it cannot show the controls are sufficiently robust to protect people who use the pharmacy’s services. |
Audits to be completed for: |
12/08/2025 | |
| 1.2 | The pharmacy uses a patient group direction as the authorisation to supply weight loss medicines. But these types of authorisations only permit medicines to be supplied against a specific criterion. And the pharmacy has not completed an audit to confirm that supplies of medicines are only made to those who fit the set criteria. |
Audit to be completed |
12/08/2025 | |
| 4.2 | The pharmacy requires people to enter their date of birth and to confirm they are over 18 years old when they sell or supply medicines online. But the pharmacy is unable to demonstrate it has a robust age verification system available to check the information submitted is accurate. So there is a risk the pharmacy may supply medicines to people who are not over 18 years old. |
Parameters in place to be verified by web developer. |
12/08/2025 | |
| 4.2 | The pharmacy checks the NHS record systems to independently verify the information people supply is accurate and correct for its weight loss service. But it cannot carry out this check for every person that accesses its services and relies upon the information submitted by the patient. It does not inform the person’s GP about medicines they have supplied. So the pharmacy is unable to show how their weight loss service is safe and effective when it is provided at a distance. |
Letters to be issued to patient to inform GP of the medication supplied. |
12/08/2025 |
Pharmacy inspections
Inspection reports and learning from inspections