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Pharmacy inspections

Inspection reports and learning from inspections

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Reliable Direct Pharmacy (1110328) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
4.3

The pharmacy does not have effective processes to ensure all medicines are safe to supply. It holds medicines outside of the manufacturer's original packaging for prolonged periods of time when assembling them in multi-compartment compliance packs. And it does not monitor the operating temperature of its fridges. This means the pharmacy may supply medicines which are not suitable for people.

We are now sealing MDS trays at the point of assembly, rather than at the point of checking. Fridge temperatures are being recorded daily on the PMR system by a staff member, and double checked by the Responsible Pharmacist to ensure no entries are missed.

25/06/2026
3.1

The pharmacy does not complete a suitable assessment of the risks and requirements when carrying out building works. This has led to it undertaking some tasks which require completion within registered pharmacy premises in parts of the building not currently registered with the GPhC.

We have submitted the application to register the extended premises to the GPhC, and are hoping to have this extended premises registered as soon as possible.

25/06/2026 23/06/2026