Harden Pharmacy (1105610) - Improvement action plan

The pharmacy does not have adequately robust processes for managing and storing its medicines, including checking expiry dates. There is evidence of out-of-date medicines on the shelves. And it does not keep all its medicines in the original packs. This increases the risk of errors and the risk of supplying medicines to people that are not fit to use.

- All staff in the pharmacy team to be retrained in regards to date checking and using a date checking matrix.
- To implement and set up a date checking matrix in the pharmacy in order to keep track of checking expiry dates of medicines.
- To ensure all staff are aware of the processes as to how to store medications safely and correctly. All split packs and open containers to be clearly marked and with expiry dates.
- Allocate additional protected staff hours to allow staff to check and maintain the storage of medicines in the dispensary.