| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.7 | The pharmacy team doesn't always protect the confidentiality of people appropriately. It does not always dispose of all confidential waste appropriately. And it doesn’t always protect people’s personal information when delivering medicines. This increases the risk that sensitive data may be shared with people not entitled to see it. |
The pharmacy staff will be reminded that all patient details should be removed and placed in confidential waste before disposing of waste medicines in the medicines disposal bins. Pharmacy staff will be required to re-read and sign the Disposal of Pharmacy Stock SOP. For patients who have given permission for their medication (including blister packs) to be delivered to another address/person – the medication will be delivered in a bag which obscures the details of the medication that the patient is taking. All pharmacy staff will undergo additional patient confidentiality training. |
01/10/2026 | 02/09/2026 |
| 4.3 | The pharmacy has a procedure to check for out-of-date medicines. But there is evidence of medicines on the pharmacy’s shelves that have expired and have not been removed. So there is a risk of people receiving medicines that have passed the expiry date. And pharmaceutical waste containers are left unsealed increasing the risk of unsupervised access to the contents. |
An immediate check of all medications will take place to ensure that there are no out of date medications. Pharmacy staff will reminded of the importance of accurate date checking. Pharmacy staff will be required to re-read and sign the Date Checking SOP. Open waste containers will be removed the toilet. |
01/10/2026 | 02/09/2026 |
Pharmacy inspections
Inspection reports and learning from inspections