Bognor Regis Pharmacy (1037269) - Improvement action plan

Not all members of the pharmacy team are trained in line with the GPhC’s requirements for the education and training of pharmacy support staff.

- Two members of staff who have recently joined the company have been enrolled onto the level 2 Dispensing assistants course provided by Buttercups (GPhC accredited course).

The pharmacy cannot show that it stores all refrigerated medicines at the correct temperature.

- A temperature log has been created on the PMR for the second fridge recently purchased to enable temperatures to be logged daily. - Review the SOP for ‘Recording of fridge temperatures and maintaining cold chain’ and make any necessary amendments. - Ask all staff to read and sign the reviewed SOP and test understanding by asking staff to demonstrate how to record fridge temperatures. - Undertake periodic (approximately every 6 months) audits of the fridge temperature logs and implement any required action.

The pharmacy doesn’t consistently keep the records it is required to keep by law. It omits the supplier’s address in its controlled drugs register, its emergency supply records are routinely incomplete, and prescriber details are frequently missing or recorded incorrectly in the private prescription register.

- Review the SOP for ‘Recording entries in the CD register’. - Ask all staff to read and sign the reviewed SOP. - Test staff understanding by asking questions to ensure they are aware of the relevant information required when making entries in the CD register – particularly concerning supplier addresses. - Periodically (approximately every 6 months) undertake an audit of information recorded in CD register entries and implement any required action as a result. - Review the SOP for ‘Dispensing of medicines’. - Make necessary amendments focusing on the need for complete and accurate records of prescriber details and correct form types being recorded during the assembly process. Information recorded on the PMR during the dispensing process translates into the information recorded in the private prescription register. - Ask all staff to read and sign the reviewed and amended SOP. - Test staff understanding of the information that must be recorded and accurate particularly in relation to private prescriptions and emergency supplies - Undertake period (approximately every 6 months) audits of the private prescription register looking at complete and accurate information being recorded and implement any actions required resulting from the audit.