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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1028651) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.1

The pharmacy does not identify and manage all risks. They are behind with their work schedule and have not planned sufficiently for the busy Christmas period ahead.

All store team to be retrained on Near Miss Log reporting and understand what good looks like.


New Safer Care champion to be identified (not manager or pharmacist) and appropriate training provided.
at

06/01/2020 24/02/2020
2.1

The pharmacy does not always have enough staff to manage its workload safely.

Store to be reprofiled in line with SmartWorks and right person, right place, right time (RPRPRT) to be completed

06/01/2020 24/02/2020
2.5

The pharmacy is inadequately supported by the company.

All staff to be given their allocated protected training time.

Store Manager to be enrolled on all standard training modules (Best Welcome Events)

06/01/2020 24/02/2020
3.1

Not all areas of the pharmacy look professional. Large parts of the upstairs areas are damp and need repair. The company had not addressed the underlying issue despite past assurances to do so.

All maintenance issues to be raised and work carried out appropriately.

16/03/2020 24/02/2020
4.3

Not all medicines are stored safely. And, some out-of-date medicines are stored in the dispensary drawers so there is a risk that these may be supplied to people.

Full date check of dispensary stock to be completed and then the company process to be followed weekly.

FAMA drawers to be tidied, and organised to ensure that all stock is appropriately labelled and contents readable

06/01/2020 24/02/2020