The PharmPet Co (9011339)

Inspection summary findings

Principle 1. Governance

The pharmacy has robust clinical governance processes that clearly identify and manage risks associated with the services it provides. It keeps a comprehensive risk register which it reviews regularly to help monitor risk. And it uses these reviews to inform changes to its procedures. The pharmacy encourages feedback and shows how it uses this feedback to inform the way it provides its services. It holds records securely and in keeping with legal and regulatory requirements. The pharmacy’s safeguarding procedures clearly consider the risks associated with the service model in place. And its team members understand how to raise potential safeguarding concerns. Team members actively engage in safety reviews following incidents. And they use these reviews to drive improvement in the safety of the pharmacy services they provide.

Principle 2. Staff

A small and highly skilled workforce provides the pharmacy’s services. There is a real focus on continual learning and development. And this commitment to learning includes future planning as the business expands. The pharmacy’s team members are enthusiastic about their roles. They work effectively together to achieve common goals. And they actively engage in safety reviews and share ideas which they use to inform the way in which the pharmacy provides its services.

Principle 3. Premises

The pharmacy is clean and secure. The premises are well maintained, and they offer a suitable environment for providing pharmacy services.

Principle 4. Services, including medicines management

The pharmacy ensures its services are easily accessible. It uses its website to provide helpful information to pet owners. The pharmacy team manages its workload effectively and it follows robust processes when dispensing medicines. Team members apply robust risk management strategies to support the safe supply of higher risk medicines. The pharmacy has effective assurance checks to make sure it obtains medicines from reputable wholesalers. And it has good audit trails in place for each medicine from source to supply. The pharmacy keeps records of the checks it makes to ensure medicines remain safe to use and fit for supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment it requires to provide its services. Pharmacy team members use this equipment appropriately and in a way which protects the privacy of people using its services.