Inspection outcome: Standards met
Last inspection: 28/06/2023
Pharmacy context
This is a high street pharmacy in a mixed commercial and residential area in northwest London. It dispenses NHS and private prescriptions and provides health advice. Services include delivery, flu and travel vaccinations, blood pressure case finding service, new medicine service, discharge medicines service and community pharmacist consultation service (CPCS). The pharmacy supplies medicines in multi‐compartment compliance packs for people who have difficulty managing their medicines. The pharmacy changed ownership in March 2023.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are generally safe and effective. The pharmacy team members follow suitable written instructions to help them manage risks and work safely. They record their mistakes to learn from them and take appropriate action to help prevent the same mistakes happening again. The pharmacy keeps all the records it needs to by law, and this shows that medicines are supplied safely and legally. The pharmacy team members keep people’s private information safe and understand how they can help safeguard the welfare of vulnerable people.
Principle 2. Staff
The pharmacy team members work well together to manage the workload. And they feel able to make suggestions to the pharmacist on how to improve the pharmacy and its services. The pharmacy enrols members of its team on training courses relevant to their roles so they can develop their skills and knowledge.
Principle 3. Premises
The pharmacy’s premises are secure and suitable for the provision of healthcare. The pharmacy protects people’s private information and keeps the pharmacy’s medicines stock safe.
Principle 4. Services, including medicines management
The pharmacy tries to make sure its services are easily accessible to people with different needs. Its working practices are generally safe and effective. The pharmacy team members highlight prescriptions for high‐risk medicines so they can make sure people get the information they need to use them properly. And the pharmacy obtains its medicines from reputable sources so they are fit for purpose. The pharmacy stores medicines securely at the right temperature and it keeps records of regular checks to show medicines are safe to use. The pharmacy team knows what to do if any medicines or devices need to be returned to the suppliers.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |