Inspection outcome: Standards met
Last inspection: 22/03/2023
Pharmacy context
This is a community pharmacy situated in a row of shops on a residential estate in Leicester. Most of its activity is dispensing NHS prescriptions and selling medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own homes. It also provides the seasonal flu vaccination service and offers services such as the Community Pharmacist Consultation Service and the hypertension case finding service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with the provision of its services. It has written instructions to help its team members work safely. Its team members have defined roles and accountabilities. People who work in the pharmacy talk to each other about the mistakes they make to try and stop the same sort of things happening again. The pharmacy keeps people’s private information safely and its team members know how to protect vulnerable people.
Principle 2. Staff
Team members are given the opportunity and support to develop their roles and they receive protected time to learn while they are at work. The pharmacy’s team members work well together to manage the workload within the pharmacy. And they have the appropriate range of experience and skills. Team members can raise concerns if needed.
Principle 3. Premises
The pharmacy keeps its premises safe, secure, and mainly appropriately maintained. It is designed so that people can receive services in private when they need to.
Principle 4. Services, including medicines management
The pharmacy's healthcare services are suitably managed and are accessible to people. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely and it knows the right actions to take if medicines or devices are not safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |