Inspection outcome: Standards met
Last inspection: 10/10/2019
Pharmacy context
The pharmacy is located amongst other retail shops in the town centre. The pharmacy premises are accessible for people, with wide aisles in the retail area. The pharmacy sells a range of over-the-counter medicines and dispenses both private and NHS prescriptions. It has a consultation room available for private conversations. And it supplies medication in multi-compartment compliance aids for some people, to help them take the medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services and protects peoples’ information. But, some members of the pharmacy team have not read all of the necessary policies and procedures to help them carry out their roles effectively. Members of the pharmacy team work to professional standards. And they record things that go wrong, so that they can learn from them. But they do not record all of their mistakes, so they may miss some opportunities to learn.
Principle 2. Staff
The pharmacy generally has enough staff to operate safely. But this is a busy pharmacy and the workload is challenging, which at times may make service provision less effective. Members of the pharmacy team work well together and they are comfortable about providing feedback to their manager.
Principle 3. Premises
The pharmacy is generally clean and tidy. But, the storage arrangements for general waste may restrict emergency exit routes for the pharmacy team. The pharmacy is a suitable place to provide healthcare. It has a consultation room so that people can have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most people and they are generally managed, so people receive their medicines safely. But members of the pharmacy team do not always know when high-risk medicines are being supplied to people. So, they may not always make extra checks or take the opportunity to provide advice. The pharmacy generally stores its medicines appropriately. But it does not keep complete records of date checking, so it is not be able to show that it checks all its stock.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. It is appropriately maintained and it is used in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |