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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1078675)

Inspection outcome: Standards met

Last inspection: 28/08/2020

Pharmacy context

This pharmacy is located in a superstore. As well as dispensing NHS prescriptions the pharmacy supplies medicines in multi-compartment compliance packs to help people take their medicines safely. It also provides Medicines Use Reviews (MURs) and New Medicine Service (NMS) checks to people. And it provides flu vaccinations and a minor ailments service. The inspection was undertaken during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy appropriately identifies and manages the risks associated with providing its services. When something goes wrong, team members take action to help prevent a recurrence. The pharmacy generally keeps the records it needs to by law, to show that medicines are supplied safely and legally. People who use the pharmacy can provide feedback and raise concerns. Team members protect people’s personal information. And they know how to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. Team members do ongoing training, and this helps to keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The premises are largely suitable for the pharmacy’s services and they are clean. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

Pharmacy services are delivered in a safe and effective manner. And people with a range of needs can access the pharmacy’s services. The pharmacy takes the right action in response to safety alerts. It gets its medicines from reputable suppliers and manages them appropriately to make sure that they are safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

97-131 High Road
Chadwell Heath
ROMFORD
RM66PB
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards