Inspection outcome: Standards met
Last inspection: 14/08/2020
Pharmacy context
This is a busy community pharmacy beside a health centre. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. It sells a range of over-the-counter medicines, offers flu vaccination during the flu season, offers the NHS smoking cessation service and provides substance misuse services including needle exchange.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for all services to help ensure they provide them safely. They record and review their mistakes to learn from them, and make changes to avoid the same mistakes happening again. The pharmacy keeps all the records that it needs to by law and keeps people’s private information safe. Team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified or team members in training to safely provide its services. They have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training during the working day. Team members make decisions appropriate to their role and use their professional judgement to help people. They can share information and make suggestions to improve ways of working and keep the pharmacy safe. And they know how to raise concerns if they have any.
Principle 3. Premises
The premises are clean, and suitable for the pharmacy’s services. The pharmacy team respects and manages people’s confidentiality.
Principle 4. Services, including medicines management
The pharmacy helps people to access its services and it provides its services safely. Team members support people by providing them with information and advice to help them use their medicines. And they provide extra written information to people taking higher risk medicines to help them take them safely. The pharmacy obtains medicines from reliable sources and stores them properly. The team knows what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |