Inspection outcome: Standards met
Last inspection: 18/10/2019
Pharmacy context
The pharmacy is in a residential area close to a medical centre in Blackburn. It dispenses NHS prescriptions and sells a range of over-the-counter medicines. It dispenses private prescriptions mainly from its on-line prescribing services. This service includes the pharmacist administering travel and hepatitis B vaccinations. The pharmacy also provides seasonal flu vaccinations. It supplies medicines in multi-compartment compliance packs. And it makes deliveries of medicines to people at home. The pharmacy provides a substance misuse service including supervised consumption.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and appropriately manages the risks to its services. And it maintains the records it must by law. It has up-to-date written procedures relevant to its services. And the team members have read them. The team members have good experience and skills to recognise and act upon concerns for the welfare of children and vulnerable people. They keep people’s private information secure. They use the information they record about mistakes they make during dispensing to learn. So, they improve and reduce the risks of mistakes in the future.
Principle 2. Staff
The pharmacy has a team with the skills and qualifications to provide its services. It is good at supporting pharmacy team members with ongoing learning opportunities. And they are enthusiastic about improving their skills and knowledge. The pharmacy team members feel comfortable suggesting ideas and raising concerns. They have regular performance reviews. At which they discuss how they can all make improvements.
Principle 3. Premises
The pharmacy premises are small, but the team manages the space well to make sure it is suitable for the services provided. It is secure, clean and hygienic. The pharmacy has a consultation room that is an appropriate space for people to sit down and have a private conversation with pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible. It provides a range of services to meet people’s health needs. And it manages its services effectively, so people receive appropriate care. It sources, stores and manages its medicines appropriately. And the team responds well to drug recalls and safety alerts to protect people’s safety.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment to the required standard and uses it in a suitable way to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |