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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1028982)

Inspection outcome: Standards met

Last inspection: 09/09/2020

Pharmacy context

This is a community pharmacy on a busy main road in the centre of Reading. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. It also dispenses some medicines in multi-compartment compliance packs for people who find it difficult to manage their medicines at home. The pharmacy offers Medicines Use Reviews (MURs), the New Medicine Service (NMS), a weight loss and flu vaccination service as well as a local delivery service. The inspection was undertaken during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy is operating safely and is complying with the company’s policies. It has appropriate systems in place to identify and manage the risks associated with its services. This includes the risks from COVID-19. Members of the pharmacy team regularly monitor the safety of their services. They record their mistakes and learn from them. And they understand their role in protecting the welfare of vulnerable people. The pharmacy suitably protects people’s private information. It also maintains its records as it should.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. The pharmacy’s team members are suitably trained or undertaking the appropriate training. The company provides them with ongoing resources to keep their knowledge and skills up to date. And the team has worked hard to make the pharmacy more organised.

Principle 3. Premises

Standards met

The pharmacy’s premises are largely suitable to deliver healthcare services safely and effectively. The pharmacy has introduced measures to help reduce the spread of COVID-19 inside its premises. Its team members keep most parts of the pharmacy suitably clean. And it has a separate space where confidential conversations or services can take place.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely. It has organised processes and appropriate records in place. This helps it to deliver and manage its services effectively. People with different needs can easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. It stores its medicines suitably and manages them well. So the medicines it supplies are safe for people to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean. And the pharmacy takes extra precautions to help reduce the spread of infection when people use its facilities.

Pharmacy details

195 London Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards