Inspection outcome: Standards met
Last inspection: 20/10/2020
Pharmacy context
This community pharmacy is opposite a medical centre in a largely residential area. Its main service is dispensing NHS prescriptions, a growing proportion of which are delivered to people’s homes. It also supplies some medicines in multi-compartment compliance packs to people living at home. At the time of this inspection, other services formerly provided had been suspended due to the current COVID-19 pandemic, including Medicines Use Reviews (MURs). A small number of New Medicine Service (NMS) checks have continued. The pharmacy has a small number of people who receive instalment supplies for substance misuse treatment. And it has received some referrals through the Community Pharmacy Consultation Service.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services effectively. It has up-to-date procedures which tell staff how to work safely. It makes the records it needs to by law within the required timescales. And it protects people’s information. The pharmacy team members learn from their mistakes so they can make their services safer.
Principle 2. Staff
The pharmacy has enough staff to cope with its workload. Team members use quieter times to complete tasks which need particular care. They work closely together and communicate well with each other. And they have the right qualifications for the roles they undertake. Staff complete some ongoing training though the current pandemic has made this harder to achieve. Having a more structured approach to ongoing training and review may make it easier to identify and support the team member’s learning and development needs.
Principle 3. Premises
The premises are suitable for the safe provision of pharmacy services. The pharmacy has considered the risks posed by the current pandemic and has made appropriate adjustments to the premises and the services provided to keep people safe.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services effectively. It has made some adjustments to the way it provides certain services to manage the risks associated with the current pandemic. The pharmacy’s team members prepare compliance packs safely. And the pharmacy stores its medicines appropriately. The pharmacy has acted on previous feedback to try to make sure that people who receive prescriptions for higher-risk medicines get all the information and advice they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And these are maintained appropriately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |