Pharmacy context
The pharmacy is situated inside a GP practice, in the town of Heswall. The pharmacy premises are accessible for people, with adequate space in the retail area. And there is a consultation room available for private conversations. The pharmacy sells a range of over-the-counter medicines and dispenses both private and NHS prescriptions. The pharmacy changed ownership in July 2021. This was an intelligence-led targeted inspection which focussed primarily on management of controlled drugs. The inspection did not cover all of the standards for registered pharmacy premises.
Inspection summary findings
Principle 1. Governance
The pharmacy does not have appropriate governance arrangements in place. It does not keep all of the records that are needed by law. Responsible pharmacist records are incomplete and the pharmacy does not maintain the necessary records for the controlled drugs it obtains and supplies. It has written procedures in place for its services. But they do not always reflect current practice, so members of the team may not always work effectively. The pharmacy does not identify or manage all of the risks involved with providing services safely. And it does not review the safety or quality of the services it provides.
Principle 2. Staff
The pharmacy has enough
staff to manage its workload safely. But it is currently operating without a nominated
superintendent, which means there is a lack of accountability and leadership for
the safe and effective provision of services.
Principle 3. Premises
The pharmacy is generally clean
and tidy. It has a consultation room so that people can have a conversation with a member of the pharmacy team in private.
Principle 4. Services, including medicines management
The pharmacy has some stock medicines that have been re-packaged and are not adequately labelled. This means it cannot provide assurance that these medicines are fit for purpose. And expiry date checks are not always recorded. So there may be an increased risk that expired medicines could be supplied.
Principle 5. Equipment and facilities
The pharmacy has the
equipment it needs to provide services safely. And it is used in a way that
protects privacy.
Pharmacy details
Heswall and Penbby Group Practice
270 Telegraph Road
Heswall
Wirral
CH607SG
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.