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Pharmacy inspections

Inspection reports and learning from inspections

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G.W. Herdman (Chemists) Ltd.; (1037699)

Inspection outcome: Standards met

Last inspection: 09/09/2019

Pharmacy context

The pharmacy is on a main road and is near to a health centre in which there is another pharmacy owned by the same company. It dispenses NHS and private prescriptions and sells over-the-counter medicines. And provides advice on the management of minor illnesses and long-term conditions. The pharmacy delivers medicines to people’s homes. And it supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. It provides a smoking cessation service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures that the team generally follows. The team members understand their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The team members discuss mistakes they make during the dispensing process and make improvements when required. But they do not keep records of these. So, they may be missing out on some learning opportunities to identify trends and prevent similar mistakes from occurring. 

Principle 2. Staff

Standards met

The pharmacy’s team members are suitably trained or working under supervision. And the pharmacy ensures it has enough staff with the right skills to provide its services. The team members understand their roles and responsibilities in providing services. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have. The pharmacy provides some training. And the pharmacy team members learn from the pharmacist and each other to keep their knowledge and skills up to date. But they do not always record this.

Principle 3. Premises

Standards met

The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room.

Principle 4. Services, including medicines management

Standards met

The pharmacy is accessible to people. It displays information about health-related topics. And it provides its services using a range of safe working practices. The pharmacy team takes steps to identify people taking high-risk medicines. And they provide people with extra advice. They dispense medicines into multi-compartmental compliance packs to help people remember to take them correctly. And it delivers medicines to peoples’ homes. The pharmacy stores, sources and manages its medicines safely. It takes the right action if it receives any alerts that a medicine is no longer safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.

Pharmacy details

29 Ryhope Street South
Ryhope
SUNDERLAND
SR20RP
England

Find nearby pharmacies

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards