Inspection outcome: Standards met
Last inspection: 27/05/2021
Pharmacy context
This is a distance selling pharmacy which offers services to people through its website, www.eastmidlandspharmacy.co.uk. The pharmacy premises are not open to members of the public due to its distance selling model. This means the pharmacy supplies all medicines through either its local delivery service or through national postal and courier services. Pharmacists also provide advice and information to people over the telephone. This inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy acts properly to identify and manage risks associated with providing its services. It proactively seeks feedback about its services and it shares reviews left by members of the public on its website. The pharmacy generally keeps the records it needs to by law up to date and it protects people’s private information appropriately. Pharmacy team members have the knowledge and ability to recognise and raise concerns to help safeguard vulnerable people. They act openly and honestly by discussing mistakes they make during the dispensing process. And they act to reduce risk following these discussions.
Principle 2. Staff
The pharmacy has a small team and it uses skilled people to deliver its services. Pharmacy team members keep their knowledge up to date. And they communicate effectively with each other to support the safe delivery of the pharmacy’s services.
Principle 3. Premises
The pharmacy is clean and secure. It offers a suitable environment for delivering the services it provides.
Principle 4. Services, including medicines management
The pharmacy manages its services safely. It uses effective audit trails to help answer any queries that may arise during the dispensing process, or following the delivery of a medicine. The pharmacy obtains its medicines from reputable sources and it generally stores them safely. Pharmacy team members actively engage with people accessing the pharmacy’s services to help them deliver person centred care. But they do not always supply patient leaflets when dispensing medicines in compliance packs. This means people may not always get all the information they need about their medicine.
Principle 5. Equipment and facilities
The pharmacy has a suitable range of equipment to support the delivery of its services. The pharmacy team uses the equipment in a way which protects people’s privacy.
Pharmacy details
Office 3
Hillcroft Business Park
Whisby Road
Lincoln
LN63QJ
United Kingdom
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |