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Pharmacy inspections

Inspection reports and learning from inspections

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Day Lewis Pharmacy (1110067)

Inspection outcome: Standards met

Last inspection: 22/10/2019

Pharmacy context

This is a community pharmacy in a residential shopping area to the north-west of the city of Bristol. The pharmacy is open for extended hours. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines and medicines to people in local care homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are generally safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy team generally keep the up-to-date records that it must by law. The team members keep people’s private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again. They could also be better at acting on feedback from people to improve the services at the pharmacy.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. And the company provides help when people are off sick. The pharmacy team members are encouraged to keep their skills up to date and they do this in work time. Those members who are in training are well supported. The whole team is well supported by their manager. They are comfortable about providing feedback to her to improve services and this is acted on.

Principle 3. Premises

Standards met

The pharmacy generally looks professional. The work areas are small and the team members are doing their best to manage the space. The consultation room is signposted so it is clear to people that there is somewhere private for them to talk. But, it is difficult for people to sit face-to-face in here and this may hinder some conversations. And, the room would benefit from re-decoration.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a good range of services. Most people can access these services. But, some people with specific mobility needs may have difficulty entering the pharmacy. The services are generally effectively managed to make sure that they are provided safely. The pharmacy team members make sure that people have the information they need to use their medicines correctly. The pharmacy gets its medicines from appropriate sources. The medicines are generally stored and disposed of safely. The team members make sure that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities for the services it provides.  And, the team members make sure that they are clean and fit-for-purpose.

Pharmacy details

5 Arnside Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards