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Pharmacy inspections

Inspection reports and learning from inspections

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Cambridge Avenue Pharmacy (1032505)

Inspection outcome: Standards met

Last inspection: 02/09/2020

Pharmacy context

This community pharmacy is in a small town on the outskirts of Scunthorpe, North Lincolnshire. It changed ownership in March 2020. During the COVID-19 pandemic the pharmacy’s main focus is on providing dispensing services, and in offering a home delivery service. The pharmacy also offers advice on the management of minor illnesses. And it supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and suitably manages the risks associated with its services. It advertises how people can provide their views about the services it provides. It keeps people’s private information secure, and it generally keeps all the records it needs to by law.  Pharmacy team members share information when mistakes happen. And they take action to reduce the risk of mistakes reoccurring. They understand how to recognise, and report concerns to help protect the health and wellbeing of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough skilled and knowledgeable people working to provide its services effectively. Pharmacy team members are enthusiastic and they take part in regular team discussions. They engage in continual learning associated with their roles. And they understand how to provide feedback about the pharmacy and how to raise a professional concern if needed.

Principle 3. Premises

Standards met

The pharmacy is secure and suitably maintained for the services it provides. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

Standards met

The pharmacy makes its services accessible to people. It obtains its medicines and medical devices from reputable sources, and it stores them safely and securely. The pharmacy team responds to safety alerts promptly. This helps provide assurance that people receive medicines and medical devices that are safe to use. The pharmacy has up-to-date procedures to support the pharmacy team in delivering its services. And team members provide people with information to help them take their medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has a suitable range of equipment available for the pharmacy services provided. Pharmacy team members use the equipment and facilities in a way which protects people’s privacy.

Pharmacy details

10 Cambridge Avenue

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards