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Pharmacy inspections

Inspection reports and learning from inspections

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Bourne Road Pharmacy (1032632)

Inspection outcome: Standards met

Last inspection: 28/08/2020

Pharmacy context

The pharmacy is located on a parade of shops surrounded by residential premises. The people who use the pharmacy are mainly older people. The pharmacy receives around 80% of its prescriptions electronically. The pharmacy provides a range of services, including the New Medicine Service. It supplies medication in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. The inspection was carried out during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy adequately identifies and manages the risks associated with its services. It regularly seeks feedback from people who use the pharmacy and team members understand their role in protecting vulnerable people. The pharmacy protects people’s personal information. And it largely keeps its records up to date and accurate.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services safely. They can raise any concerns or make suggestions. The pharmacy has recently introduced ongoing training support for its staff. But the current workload has affected the teams ability to access this training. This could make it harder for them to keep their skills and knowledge up to date.​

Principle 3. Premises

Standards met

The premises provide a safe, secure, and clean environment for the pharmacy's services.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services safely and manages them well. And people with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and stores them appropriately. It takes the right action in response to safety alerts, so that people get medicines and devices that are safe to use. But the pharmacy doesn't always highlight prescriptions for higher‐risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines. It doesn’t always keep prescriptions at the pharmacy until the medicines have been collected. And this may make it harder for team members to refer to the original prescription and may increase the chance of errors.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

7 Bourne Parade
Bourne Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards