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Pharmacy inspections

Inspection reports and learning from inspections

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Hobbs Pharmacy (1036818) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.1

The pharmacy doesn’t have the written procedures in place it needs to by law.

The current standard operating procedures (SOPs) will be made available to the pharmacy team. The company’s SOPs will be reviewed and updated. And they will be made available to the pharmacy team on the company’s intranet in the next seven working days. The pharmacy manager will print a copy for the pharmacy team to read and sign.

01/08/2019 01/08/2019
1.7

The pharmacy team doesn’t always keep people’s information safe.

A digital door lock is to be installed on the door to the consultation room and the pharmacy team reminded of the company’s obligations to keep people’s information safe.

Staff will be reminded to close the patient medication record (PMR) software in the consultation room when not in use to protect people’s information.

01/08/2019 01/08/2019
2.1

The pharmacy doesn’t have enough staff. And its team members struggle to cope with the workload and the tasks they’re expected to do.

The normal complement of staff would be at least one more person to assist at the counter. An advert has been placed online and in the pharmacy. Interviews are currently been carried out and at least one additional member of staff will be employed imminently.

In the interim there will be extra staff support to cover lunch breaks and prescription runs.

Only the delivery driver will go to the surgery to save time to the pharmacy staff

As part of our internal risk analysis that was prompted by the inspection report we have implemented a staff buddying-up system between the pharmacy and a nearby branch which is about two miles away to share staff if any problems arise.

01/08/2019 01/08/2019
3.1

The pharmacy is poorly maintained, doesn’t present a professional appearance and is unsuitable for some of the services it provides.

The directors of the company agree to the extent of the cosmetic improvements needed at the pharmacy.

The kitchenette, which is currently used to prepare liquid medicines, will be cleaned immediately.

Updated plans for the refurbishment of the internal area of the pharmacy will be drawn up and these will be amended to allow for extra dispensing space. The company will seek to commission the internal works, including fixing the cause of the damp, replacing or deep cleaning the pharmacy’s flooring, fixing the kitchenette’s light and running hot water.

The pharmacy’s entrance will be levelled with the outside pavement to help people with reduce mobility enter it. And a doorbell will be installed to aid people who might struggle to open the door.

11/10/2019 30/09/2019
5.3

The pharmacy doesn’t always use its equipment to make sure people’s private information is protected.

A digital door lock is to be installed on the door to the consultation room and the pharmacy team reminded of the company’s obligations to keep people’s information safe.

Staff will be reminded to close the PMR software in the consultation room when not in use to protect people’s information.

01/08/2019 01/08/2019